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PERSONAL DATA AND PRIVACY POLICY

Data security is very important to Watch Group Denmark. To ensure a safe shopping experience with Watch Group Denmark, you can find information here on how we collect data, how it is used, and how your data is processed. When you agree to our terms and conditions, you also agree to our general cookies and privacy policy. We do everything we can to ensure transparency.

1. WE ARE RESPONSIBLE FOR DATA – HOW CAN YOU CONTACT US?

  • Company: Watch Group Denmark ApS
  • Company number / CVR-nr: 40015868
  • Company address: Martensens Alle 4A, 1th, 1828 Frederiksberg, Denmark
  • Company email address: contact@orlowatches.com


The Danish company, Watch Group Denmark ApS, is responsible for the personal information you send to us and is responsible for your personal information in accordance with applicable data protection law. By using orlowatches.com, you accept that we process your personal information in accordance with this data policy. We are aware of the need for appropriate protection and proper handling of your personal information.


2. THE PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

Personal information covers all information that can be used to identify a person, including, but not limited to, first and last name, age, gender, home address or other physical address, email address or other contact information, whether relating to a person's private residence or workplace. You can access our website without telling us who you are or giving us personal information about yourself. However, Watch Group Denmark needs certain personal information to be able to trade with you and provide news and other services to you. The company only collects the personal information that is necessary.


3. CATEGORY OF PERSONAL INFORMATION

We need the following information when you shop with us to send the item to you:

  • Name
  • Address
  • Phone number
  • Email address.


The company does not collect personal identifiable information about you from third parties and does not store information about payment methods, such as card numbers on payment cards, bank account numbers, or the like.


4. RECIPIENTS OR CATEGORY OF RECIPIENTS

Your data may be shared within Watch Group Denmark. We never share, sell, or trade your data for marketing purposes with third parties outside of Watch Group Denmark. Only the company uses the personal information we have about our customers, including only our online shop managers and those responsible for packaging.
In addition, customer service managers can access the information to assist customers with questions about delivery, products, etc.


5. STORAGE OF PERSONAL INFORMATION

Watch Group Denmark stores personal information that is registered with Watch Group Denmark ApS, and this information is kept for five years after which the information is deleted.


6. RIGHT TO WITHDRAW CONSENT

You have the right at any time to request information about the personal information we have about you and to withdraw your consent at any time.

If you wish to receive this information or withdraw your consent, please contact us at contact@orlowatches.com.

If you choose to withdraw your consent, it does not affect the legality of our processing of your personal information based on your previously communicated consent and up to the time of the withdrawal. If you withdraw your consent, it will only take effect from that time.


7. YOUR RIGHTS

Under data protection regulations, a data subject has a number of rights in relation to a company's processing of personal data. If you wish to exercise your rights, please contact us.

7.1 Right of access (Right to obtain information)

You have the right to obtain information on the personal data we process about you, as well as a range of other information.


7.2 Right to rectification

You have the right to request rectification of your personal data if it is inaccurate, including the right to have incomplete personal data completed.


7.3 Right to erasure

You have the right to have your personal data erased by Watch Group Denmark at any time, except in the following situations: you have an ongoing matter with customer service; you have an open order which has not yet been shipped or partially shipped; you have an unsettled debt with Watch Group Denmark, regardless of the payment method; if you have misused our services within the last five years, or if you have made a purchase, we will retain your personal data in connection with your transaction for bookkeeping rules.


7.4 Right to restriction of processing

In certain circumstances, you have the right to request that the processing of your personal data be restricted. If you have the right to have your processing restricted, we will only process your data – except for storage – with your consent, to establish, exercise, or defend legal claims, or to protect the rights of another natural or legal person or for reasons of important public interest.


7.5 Right to object

In certain circumstances, you have the right to object to our otherwise lawful processing of your personal data. You may also object to the processing of your data for direct marketing purposes.


7.6 Right to data portability

In certain circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have this personal data transferred from one data controller to another without hindrance.

You can read more about your rights in the Data Protection Agency's guidance on data subjects' rights, which can be found at www.datatilsynet.dk.


8. COMPLAINTS TO THE DATA PROTECTION AGENCY

You have the right to file a complaint with the Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the contact details of the Data Protection Agency at www.datatilsynet.dk.


9. WHO DO WE SHARE PERSONAL DATA WITH?

Personal data provided to Watch Group Denmark ApS is only shared with:

  • The company's internal departments
  • Selected and trusted third parties who may use your personal data to deliver goods or services you have ordered
  • Business partners to register and maintain your user account.

To be able to further develop and improve orlowatches.com, we keep statistics on how you use the website.

The personal data is registered with Watch Group Denmark ApS and is kept for five years, after which the information is deleted.

The data we collect from you is stored within the European Economic Area (EEA), but it may also be transferred to and processed in a country outside the EEA. Such transfer of your personal data is carried out in accordance with applicable law. For transfers outside the EEA, Watch Group Denmark will use standard contractual clauses and privacy protections as guarantees for countries without adequate decisions from the European Commission.

As a data subject of Watch Group Denmark ApS, you always have the right to send us your objections to the registration. You also have the right to access the information we have registered about you. You have these rights under the Personal Data Act. In this regard, inquiries should be sent to: contact@orlowatches.com.


10. WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?

We may use your personal information to:

  • Service you in connection with your online purchases on our online store.
  • Register and maintain your profile, including providing you with the opportunity to participate in certain services.


11. ACCESS TO YOUR INFORMATION

You always have the option to find out which information we have registered about you, or to have incorrect information removed or corrected.

You can use this option by contacting us at contact@orlowatches.com.

 

COOKIE POLICY

We use permanent cookies to save your choice of start page. We use cookies to save your favorite products. We use session cookies, for example, when you use the product filtering function, to check if you are logged in, or if you add an item to your shopping bag. We use both first and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our website and to present you with relevant marketing material. Some third-party cookies are set by services displayed on our pages and are not under our control. They are set by providers of social media such as Twitter, Facebook, and Vimeo and concern users' ability to share content on this site as indicated by their respective icon. We also use third-party cookies that perform tracking across websites so that we can provide you with marketing on other sites/channels.


WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We only connect your cookie ID to your personal data submitted and collected in connection with your account if you are logged into your account.


WHO HAS ACCESS TO YOUR PERSONAL DATA?

Data forwarded to third parties is only used to provide you with the above-mentioned services, analysis tools to collect statistics to optimize our website and present you with relevant material.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

We only connect your cookies to your personal data if you are logged into a Watch Group Denmark account. If you are logged into your account, the legal basis is based on our legitimate interest.

DISABLING COOKIES

You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to manage and delete cookies, see "Help" in your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.